AITA for purposely dressing down to buy an expensive BMW?

When it comes to making significant purchases, especially luxury items like sports cars, customer service can play a huge role in shaping the overall experience. However, sometimes the way customers are treated can vary based on appearances, assumptions, or even biases. Whether it’s because of how someone is dressed, the demeanor they project, or the questions they ask, interactions between salespeople and potential buyers can be surprisingly influenced by first impressions.

While some may see these encounters as a straightforward transaction, others may feel that a lack of attention or respect can turn a simple purchase into a frustrating ordeal.

In the end, how much does appearance really influence the way we’re treated in customer service, especially when making big-ticket purchases? Was the salesman’s behavior a reflection of bias, or was it just a case of miscommunication? And did the decision to report him over a bad experience cross the line, or was it a justified move?

I’d love to hear your thoughts—comment below and let me know if you think I was in the right, or if I overreacted in this situation!